Terms and Conditions for Man and Van Bickley

These Terms and Conditions set out the basis on which Man And Van Bickley provides moving, transport, collection, and related services to customers in the UK. By making a booking, confirming an order, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before arranging any service. They are designed to create a clear understanding of what is included, what is excluded, and what responsibilities apply to both parties.

For the purposes of these Terms, references to “we”, “us”, and “our” mean the service provider operating under the Man and Van Bickley name. References to “you” and “your” mean the customer, client, or any person acting on behalf of the customer. These terms apply to domestic and commercial jobs alike unless a separate written agreement states otherwise.

We may update these Terms from time to time to reflect changes in law, operating procedures, or service scope. Any revised version will apply to future bookings after it is made available. A booking placed before a change will normally remain subject to the version that was in force at the time of confirmation, unless a later variation is agreed in writing. Nothing in these Terms affects your statutory rights under UK consumer law.

When you request a quote, you should provide accurate details about the items, access, floors, parking restrictions, timing, and any special handling needs. A quote from Man and Van Bickley is based on the information supplied at the time and may be adjusted if the actual job differs materially from the description. We may decline a booking if the job is unsafe, unlawful, beyond the agreed scope, or requires equipment or staffing that was not disclosed at the quotation stage.

Bookings are usually confirmed once we have agreed the service details, date, time, collection and delivery points, and price or pricing basis. Confirmation may be given verbally, by message, or in writing. If an estimate is provided, it remains an estimate until finalised by us. We reserve the right to refuse or cancel a booking where the information supplied is incomplete, misleading, or likely to place our staff, vehicles, or property at risk.

It is your responsibility to ensure that someone authorised is present at the start and end of the job, unless alternative arrangements have been agreed. If no one is available to give instructions, sign off the work, or provide access, delays may occur and waiting charges may apply. We are not responsible for missed collections or delayed delivery caused by incorrect addresses, access problems, parking restrictions, or the absence of necessary permissions.

Payments must be made in accordance with the price and method agreed during booking or stated on the invoice. Unless otherwise agreed, payment is due on completion of the service on the same day. We may request a deposit or advance payment for larger jobs, same-day work, repeat bookings, or where vehicles and labour are reserved in advance. Deposits are generally non-refundable except where cancellation falls within a right to refund set out in these Terms or is required by law.

Where prices are based on hourly rates, the clock may start when our team arrives at the agreed location and may continue until the job is completed or our vehicle is released. Where a fixed price has been agreed, that price covers only the specific work described in the booking. Additional tasks, extra stops, stair carries, extended waiting, dismantling, reassembly, or access complications may incur further charges if they were not included in the original agreement.

We may charge for parking, tolls, congestion-related costs, congestion zone charges, waste transfer costs, and other third-party expenses reasonably incurred in carrying out the service, provided these were not already included in the quoted price. If payment is not made when due, we reserve the right to charge reasonable late-payment fees, suspend future work, and recover any lawful costs of collection. Title to goods does not transfer to us, but our right to be paid remains enforceable under applicable law.

Cancellations should be made as soon as possible. If you cancel a booking with sufficient notice, we may waive cancellation charges, but this is not guaranteed and may depend on costs already incurred. If we have already allocated staff, vehicle time, or specialist resources, a cancellation fee may apply. For short-notice cancellations or where our team has already departed, the full or part-booking charge may be payable.

If you wish to reschedule, we will try to accommodate a new date or time, but availability is not guaranteed. Rescheduled bookings may be treated as cancellations if the original slot cannot be reallocated. If you are a consumer and have booked remotely, any cooling-off rights under the Consumer Contracts Regulations 2013 may apply only where the law allows and may be lost if you request performance to begin before the end of the cancellation period. Where services have been fully performed, cancellation rights may no longer apply.

We may cancel or suspend a booking where access is unsafe, instructions are not followed, payment is refused, prohibited goods are discovered, weather conditions create unacceptable risk, or events outside our control make performance impractical. In such cases, we will aim to notify you promptly. If we cancel without fault on your part, any advance payment for unperformed work will usually be refunded, subject to deductions permitted by law for work already completed or costs already incurred.

Our liability is limited to losses that are a foreseeable result of our breach of these Terms or our negligence. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to those legal limits, we are not liable for indirect, consequential, or purely economic losses that were not reasonably foreseeable at the time the contract was formed.

We take reasonable care when handling your items, but you remain responsible for properly packaging fragile, valuable, or sensitive goods unless we have expressly agreed in writing to pack or protect them. You should also remove loose items, secure drawers and doors where appropriate, and tell us about anything particularly delicate, hazardous, or high value. We are not responsible for pre-existing damage, defective packaging, hidden faults, or items that are inherently unstable or difficult to move.

Where we move furniture or appliances, minor marks, scuffs, or superficial wear can occur as a normal part of transit. Unless we have expressly agreed otherwise, we are not liable for damage caused by ordinary handling, fit-for-purpose disassembly, or the necessary movement of bulky items through confined spaces. Any claim for loss or damage must be raised within a reasonable time and supported by enough information for us to investigate properly.

Waste handling is subject to UK environmental and disposal laws, including the duty to avoid unlawful dumping and to use authorised facilities where required. If our service includes waste removal, disposal, or clearance, the material must be described accurately at the time of booking. We may refuse to collect certain waste types, including hazardous, clinical, chemical, asbestos-related, or otherwise regulated materials unless we have agreed in advance and are legally permitted to handle them.

You must not include prohibited items in a load without telling us, and you remain responsible for ensuring that waste is correctly identified before collection. Where waste transfer notes, permits, licenses, or additional documentation are required by law, you agree to provide the information reasonably needed to complete them. We may charge extra for segregating materials, special loading, heavier-than-described waste, or disposal costs linked to lawful handling and processing.

For mixed loads, you must ensure that reusable goods, donations, and waste are clearly separated where relevant. If an item is presented as waste but is later found to be recyclable, restricted, or requiring specialist treatment, additional charges may apply. We reserve the right to decline any load that appears to breach environmental rules or could expose us to enforcement action. You agree to indemnify us for losses, fines, penalties, or costs arising from inaccurate waste descriptions supplied by you.

It is your responsibility to ensure that the premises, pathways, driveways, and access points are safe and suitable for the work. You should arrange any necessary parking permissions, building access, lift reservations, permits, or landlord approvals before the agreed service time. We may charge waiting time if access is delayed. If we cannot complete the job due to blocked access, lack of permissions, or unsafe conditions, the booking may be treated as a cancellation or aborted call-out.

You must disclose any items that are unusually heavy, oversized, dangerous, illegal to transport, or subject to special regulation. We may refuse to move items that are not suitable for manual handling, cannot be transported safely, or would likely cause damage to property or injury. If you ask us to continue despite a clear safety concern, we may stop work immediately and charge for time already spent. Our team’s decision on safety and operational suitability is final on the day.

Where assembly, dismantling, or basic placement is included, the service is limited to reasonable man and van operations and does not amount to specialist joinery, electrical installation, plumbing, or certified appliance fitting. We may decline to remove fixed fittings, hardwired equipment, or items that require qualified contractors. Any incidental help provided beyond the agreed scope is done at your request and risk, and does not create a broader duty or guarantee of success.

All customer information supplied to us is used for the purpose of providing the requested service, managing the booking, processing payment, and complying with legal obligations. We will take reasonable steps to protect personal data, but you acknowledge that communication by phone, email, or messaging systems may not be completely secure. Where required, we may retain records of bookings, payments, claims, or waste documentation for business, tax, and compliance purposes.

If a delay or failure to perform our obligations is caused by events outside our reasonable control, such as severe weather, traffic disruption, accidents, road closures, illness, industrial action, fire, flood, or legal restrictions, we will not be in breach of contract for that failure. We will aim to agree a practical alternative, which may include rescheduling. If the event continues for an extended period, either party may be entitled to cancel the affected booking without further liability, subject to payment for services already delivered.

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these Terms, or any non-contractual obligation related to them will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law provides otherwise. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. These Terms form the entire agreement between the parties for the relevant booking unless expressly varied in writing.