Man and Van Bickley Privacy Policy

This Privacy Policy explains how Man and Van Bickley collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Man and Van Bickley customers and service users within our operating area, including individuals and businesses who contact us to request a quote, make a booking, or otherwise use our man and van services.

We are committed to protecting your privacy and handling your personal data in a fair, lawful and transparent way, in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identity and contact information such as your name, address, collection and delivery addresses, and contact details.

Booking and service information such as dates and times of your move or transport service, property access details, inventory and item descriptions, special instructions, and any notes relating to the safe provision of the service.

Communication records such as messages, enquiries and correspondence you send to us, and any information you provide when you speak to us to request a quote or discuss your booking.

Payment and transaction information such as payment method details provided to our payment processors, amounts charged, invoices, receipts and records of transactions. We do not store full card details; these are handled securely by our chosen payment service providers.

Technical and usage information such as basic analytics about how you use our website or online tools, including pages visited and time spent on the site, where such data is collected. This information is generally aggregated and does not identify you personally, but in some cases it may be linked to an identifier associated with your device or session.

How we collect your data

We collect personal data in the following ways:

Directly from you when you contact us to request a quote, complete a booking, ask a question, or provide feedback or a review.

Through our website or online forms when you submit your details for a quotation or enquiry.

Through our payment processors when you make a payment for our services.

From limited third-party sources, such as comparison or referral platforms, where you have given them permission to pass your details to service providers like us.

Lawful bases for processing

We only process your personal data when we have a lawful basis to do so. Depending on the context, we rely on one or more of the following lawful bases:

Performance of a contract. We process personal data where it is necessary to take steps at your request before entering into a contract, or to perform a contract for man and van services. This includes processing data to provide quotes, confirm bookings, deliver your items, and manage your service.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests or those of a third party, and where your interests and fundamental rights do not override those interests. This may include using your data to manage our business operations, prevent fraud, improve our services, handle customer enquiries, and keep records for insurance and risk management purposes.

Legal obligations. We process and retain certain personal data to comply with legal obligations, such as tax, accounting and reporting requirements, and to respond to lawful requests from authorities.

Consent. In limited cases, we may rely on your consent, for example where we send certain types of marketing communications that you have agreed to receive. You can withdraw your consent at any time, but this will not affect the lawfulness of processing carried out before you withdrew it.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide our services including arranging and carrying out man and van moves, deliveries and collections, and managing any related tasks or follow-up work.

To provide quotes and respond to enquiries including giving you price estimates, availability information and service recommendations.

To manage customer relationships including confirming bookings, sending service updates, contacting you about changes, dealing with complaints or queries, and requesting feedback about your experience.

To process payments and maintain financial records including invoicing, payment collection, refunds and accounting.

To operate, maintain and improve our website, services and business processes, including the use of basic analytics and internal reporting.

To comply with legal, regulatory and insurance requirements, and to protect our rights, property and safety, and that of our customers and third parties.

Data retention

We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

In general, we follow these guidelines:

Basic booking and contact details are retained for a period that allows us to manage repeat business, answer queries about past services and handle any claims or disputes.

Financial and transaction records are retained for the period required under applicable tax and accounting laws.

Communication records are retained for a period appropriate to the nature of the communication, for example to handle ongoing enquiries or complaints.

When we no longer need your personal data, we will either securely delete it or anonymise it so that it can no longer be associated with you.

Data processors and sharing of information

We may share your personal data with trusted third parties who act as data processors on our behalf. These include:

Payment service providers who process payments, refunds and related financial transactions.

IT and hosting providers who support our systems, website, email and data storage.

Business support and administration services such as accountants or software tools that help us manage our operations.

We ensure that all processors are bound by written agreements requiring them to process personal data only on our instructions, to keep it secure, and to comply with applicable data protection laws.

We may also share personal data where required by law, regulation or court order, or where it is necessary to establish, exercise or defend legal claims. We do not sell your personal data to third parties.

International data transfers

Where any of our service providers or their servers are located outside the United Kingdom or European Economic Area, we take appropriate measures to ensure that your personal data is afforded a level of protection essentially equivalent to that provided under applicable data protection laws. This may include the use of standard contractual clauses or other approved safeguards.

Your data protection rights

Under data protection law, you have several rights in relation to your personal data. Subject to certain conditions and limitations, these include:

Right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data.

Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations.

Right to object. You have the right to object to processing based on our legitimate interests, and to object at any time to the use of your data for direct marketing.

Right to data portability. Where our processing is based on consent or contract and carried out by automated means, you may have the right to obtain a copy of your personal data in a structured, commonly used and machine-readable format and to request that it be transferred to another controller.

If you wish to exercise any of these rights, please contact us using the usual communication channels you use for our services. We may need to confirm your identity before responding to your request. We aim to respond within the time limits set by data protection law.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure systems, and ensuring that our staff and processors are aware of their data protection responsibilities.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal obligations. Any changes will take effect when the updated version is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.

This Privacy Policy applies to all Man and Van Bickley customers and prospective customers within our operating area and is intended to provide clear and transparent information about our data processing activities in line with the requirements of the UK General Data Protection Regulation.



  • Choose our stress
    Choose our stress
    free method
    for your moving process!
    BOOK NOW

Choose our Award-winning Man and Van Bickley

To guarantee that you are going to receive the best service and at the best possible price, contact our team today. We’ll put your mind at rest that not only are your goods going to be safely transported with our man with van service, but that you’ll be receiving the most affordable pricing. In fact, we even offer a free estimate so you don’t have to book anything initially and can just find out exactly how exceptional our man and van Bickley services.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Bickley Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 37 College Rd
Postal code: BR1 3PU
City: London
Country: United Kingdom

Latitude: 51.4117300 Longitude: 0.0143640
E-mail:
[email protected]

Web:
Description: We guarantee 100% satisfaction of our professional man and van services in Bickley, BR1. Get in touch with us today!
Back To Top