Man and Van Bickley Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Bickley provides removal, transport and related services within its service area. By making a booking, paying a deposit, instructing us to proceed, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation requesting the services.

We, us or our means Man and Van Bickley, providing removal and transport services.

Services means any removal, transport, loading, unloading, packing, collection, delivery or related work undertaken by us.

Goods means the items, furniture, personal effects, equipment or other property that you ask us to handle or transport.

Booking means an agreed arrangement for us to provide services at a specified time and date, whether confirmed verbally or in writing.

Scope of Services

We provide man and van, small removals, household moves, office moves, furniture transport and related services within our normal operating area and, by prior agreement, to other locations in the United Kingdom.

The services to be provided will be as set out in the quotation, booking confirmation or as otherwise agreed between you and us prior to the start of work. Any additional services requested on the day, including extra pick-ups, drop-offs or extended labour, will be subject to availability and may incur additional charges.

Booking Process

To make a booking, you must provide accurate information about the services required, including:

a) Collection and delivery addresses and any access restrictions.

b) Approximate list, quantity and nature of goods to be moved.

c) Preferred date and time of the move.

d) Any special handling requirements, such as fragile items or heavy or awkward goods.

e) Whether there are stairs, lifts, long carry distances, parking restrictions, congestion charges or other relevant access issues.

A booking is only confirmed when we have accepted your request and, where required, received any deposit or prepayment. Provisional times may be given, but these are subject to change until confirmed. We reserve the right to decline any booking at our sole discretion.

You are responsible for ensuring that the details provided at the time of booking are correct and complete. If the information supplied is inaccurate or incomplete, we may adjust the price, alter the services offered, or in extreme cases decline to proceed with the job if it is not safe, lawful or feasible to do so.

Quotations and Pricing

Quotations may be provided on an hourly rate or a fixed-price basis. Unless clearly stated otherwise, quotations are based on the information you provide at the time of enquiry and are subject to amendment if the scope of work changes.

Our charges may take into account:

a) Size and type of vehicle required.

b) Number of staff required.

d) Time spent loading, unloading and waiting.

e) Access conditions and any additional handling challenges.

f) Tolls, congestion or emission charges and parking fees.

We reserve the right to charge for any waiting time caused by delayed access, keys, documentation or other circumstances beyond our control. Minimum booking durations may apply.

Payments and Deposits

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your date and time, with the balance payable on completion or in advance, depending on the nature of the work.

Accepted payment methods will be stated at the time of booking. All charges are payable in pounds sterling unless we agree otherwise in writing.

Where payment is not received when due, we reserve the right to:

a) Withhold release of goods until full payment has been made.

b) Charge reasonable costs of storage and re-delivery.

c) Charge interest on overdue amounts at the statutory rate.

If you are a business customer, you agree that any outstanding sums may be pursued through the appropriate legal channels and that you will be responsible for our reasonable costs of collection.

Cancellations and Amendments

If you need to cancel or amend your booking, you must inform us as soon as reasonably possible. The following cancellation terms will generally apply unless otherwise agreed in writing:

a) Cancellations more than 7 days before the scheduled date: any deposit may be refunded or transferred, subject to reasonable administrative costs.

b) Cancellations between 7 days and 48 hours before the scheduled date: we may retain part or all of the deposit to cover our costs and loss of business.

c) Cancellations less than 48 hours before the scheduled date or on the day of the move: we reserve the right to charge up to 100 percent of the quoted price.

Reductions in the scope of work or last-minute amendments may be treated as partial cancellations and may not result in a reduction of the quoted price, particularly where staff and vehicles have already been allocated and cannot be re-deployed.

We will use reasonable efforts to accommodate changes to dates, times or scope of work, but this will always depend on availability. If we are unable to accommodate your requested changes, the original booking and charges will continue to apply unless cancelled under these terms.

Customer Responsibilities

You are responsible for:

a) Ensuring that all goods are properly packed and ready to move, unless we have specifically agreed to provide packing services.

b) Labelling boxes clearly and accurately, especially if they contain fragile or valuable items.

c) Ensuring that all goods are lawful and safe to transport.

d) Obtaining any necessary permissions for parking or access, including permits where required.

e) Informing us of any items that require special handling, such as antiques, high-value items, pianos, large appliances or delicate equipment.

You must be present, or arrange for an authorised representative to be present, throughout the collection and delivery to oversee the work, confirm that nothing has been left behind and sign any job sheets or documentation as required.

Items Not Accepted for Transport

We will not carry, and you must not ask us to carry, any of the following without our prior written agreement:

a) Dangerous, hazardous or explosive items, including gas cylinders, fireworks, flammable liquids, corrosive substances and similar materials.

b) Illegal goods, stolen property or any items in contravention of laws or regulations.

c) Live animals or plants that require special environmental conditions.

d) Perishable goods that may spoil, leak or cause odour or contamination.

e) Cash, jewellery, precious metals, securities or other exceptionally high-value items.

If we discover that we are carrying prohibited items without our prior knowledge, we may refuse to continue the journey, remove such items, or notify the relevant authorities if required by law. You will be responsible for any resulting costs, losses or damage.

Parking, Access and Delays

You are responsible for ensuring suitable parking and access at both collection and delivery locations. This may include arranging permits, reserving bays or ensuring that driveways and entrances are clear.

If safe and legal parking is not available, we may have to park further away or decline to carry out the work. Additional charges may apply for extra walking distances, use of stairs where lifts are unavailable, or delays caused by access difficulties.

We are not liable for any parking tickets, clamping, towing or penalties arising from your instructions to park in a restricted area, and you agree to reimburse us for any such costs if they result from following your directions.

Liability and Limitations

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations and exclusions set out in these Terms and Conditions.

We are not liable for:

a) Loss or damage arising from your failure to pack goods properly, unless we have provided the packing service.

b) Damage to items that are inherently fragile or in a poor or defective condition.

c) Pre-existing damage, wear and tear or minor cosmetic marks such as scratches or scuffs.

d) Loss of profit, loss of use, consequential or indirect losses of any kind.

Our total liability for loss of or damage to goods, whether arising from negligence or otherwise, shall not exceed a reasonable estimate of the value of the goods or a fair proportion of the service charge, whichever is lower, unless otherwise agreed in writing before the job commences.

You must notify us in writing of any loss or damage as soon as reasonably possible and in any event within a reasonable period after completion of the work. We reserve the right to inspect alleged damage and to request evidence of value and condition.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Waste Regulations and Disposal

We operate in accordance with applicable waste and environmental regulations when dealing with unwanted items and rubbish arising from our services.

We are not a general waste carrier unless specifically stated and agreed. If you require disposal of items, this must be clearly requested in advance so that appropriate arrangements and charges can be agreed. Additional charges may apply for disposal, recycling, transfer station fees or specialist handling of certain materials.

You must not place general waste, hazardous materials, liquids, food waste or other prohibited items in boxes or containers given to us for transport without prior notification and our agreement. Where we agree to remove waste or unwanted items, you confirm that you have the right to dispose of them and that they are not subject to any third-party claim.

We reserve the right to refuse to remove or dispose of any items that we reasonably believe to be hazardous, illegal or not covered by our licence or insurance.

Insurance

We maintain appropriate insurance for our vehicles and our business operations. Our insurance is subject to policy terms, conditions and exclusions. It is your responsibility to obtain your own insurance cover for high-value or particularly fragile items if required.

We do not provide separate household contents insurance or full replacement cover for all goods as standard. If you require extended cover, you should arrange this independently or discuss options with us in advance of the move.

Force Majeure

We are not liable for any delay, cancellation or failure to perform our obligations where this is caused by events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, traffic congestion, breakdowns, strikes, civil unrest, acts of terrorism, public health emergencies or changes in law or regulations.

If a force majeure event occurs, we will use reasonable efforts to notify you and to arrange a new date or alternative solution where possible. Any additional costs or losses arising from such events will not be our responsibility unless required by law.

Complaints and Dispute Resolution

If you are unhappy with any aspect of our services, you should raise the issue with the team on the day where possible so that we have an opportunity to address it immediately. If the matter cannot be resolved on site, you should notify us in writing with details of your complaint as soon as reasonably practicable.

We will review your complaint, investigate where necessary and respond within a reasonable time. We aim to resolve disputes amicably wherever possible. Nothing in this section affects your legal rights.

Privacy and Data Protection

We will collect and use your personal information only for the purposes of managing your booking, providing our services, handling payments, and maintaining our records as required by law. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to provide our services, comply with legal obligations or enforce our rights.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.

Changes to These Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Where practicable, significant changes will be communicated or made available before they take effect.

By continuing to use our services after any changes are published, you will be deemed to have accepted the updated Terms and Conditions.



  • Choose our stress
    Choose our stress
    free method
    for your moving process!
    BOOK NOW

Choose our Award-winning Man and Van Bickley

To guarantee that you are going to receive the best service and at the best possible price, contact our team today. We’ll put your mind at rest that not only are your goods going to be safely transported with our man with van service, but that you’ll be receiving the most affordable pricing. In fact, we even offer a free estimate so you don’t have to book anything initially and can just find out exactly how exceptional our man and van Bickley services.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Bickley Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 37 College Rd
Postal code: BR1 3PU
City: London
Country: United Kingdom

Latitude: 51.4117300 Longitude: 0.0143640
E-mail:
[email protected]

Web:
Description: We guarantee 100% satisfaction of our professional man and van services in Bickley, BR1. Get in touch with us today!
Back To Top